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Refund Policy
Refund Policy
1. Introduction
Thank you for shopping at Salam Seattle! We strive to ensure you are completely satisfied with your purchase. This Refund Policy outlines the conditions under which refunds are provided and the steps to take if you need to return a product.
2. Eligibility for Refunds
- Return Period: You may request a refund within 7 days of receiving your order. After this period, we may not be able to offer a refund.
- Condition of Products: To be eligible for a refund, products must be in their original, unused condition, with all original packaging, tags, and labels intact. Products that have been used, damaged, or altered may not be eligible for a refund.
3. How to Request a Refund
- Initiate a Return: To start the return process, please contact us at sales3@salamseattle.com with your order number and a brief description of the issue. We will provide you with instructions on how to return the product.
- Return Shipping: You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance to ensure the returned item is received.
4. Processing Refunds
- Inspection and Processing: Once we receive your returned product, we will inspect it to ensure it meets our return criteria. We will process your refund within [Insert Number] business days of receiving and inspecting the item.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
5. Non-Refundable Items
The following items are not eligible for refunds:
- Personalized or Custom Items: Products that have been customized or made to order cannot be returned or refunded.
- Perishable Goods: Items that have a limited shelf life or expiration date, such as food or beauty products, are not eligible for refunds.
- Final Sale Items: Products marked as "Final Sale" or "Clearance" are not eligible for returns or refunds.
6. Exchanges
- Product Exchanges: We currently do not offer exchanges. If you wish to exchange a product, please follow our return process to receive a refund and place a new order for the desired item.
7. Damaged or Defective Items
- Report Issues: If you receive a damaged or defective item, please contact us within [Insert Number] days of receiving the product. Provide your order number and a description of the issue, along with any relevant photos.
- Resolution: We will work with you to resolve the issue, which may include providing a replacement, issuing a refund, or other appropriate actions.
8. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund practices.
9. Contact Us
If you have any questions or concerns about this Refund Policy, or if you need assistance with a return or refund, please contact us at:
